Will my clean team arrive at the same time every clean?
Our scheduling provides an approximate time your team will arrive but we cannot guarantee this as they may experience delays due to traffic or have been held up at a previous Client. They will usually phone you if there is a problem. Conversely they may phone you to see if they can come in early.
What do I do with my pets whilst they are here?
Although our teams are “pet friendly” even bringing little treats with them, it is far better if you can shut pets in a room whilst they are there. Some friendly pets like to run away with cloths or dusters and even get under their feet; so do everyone a favor and shut them away for the duration.
Do I tip each time and if so, how much?
It is your prerogative if you tip your clean team or not; however you would normally tip people for a service and your clean team are no different. Even a small tip each time, shows that you do appreciate the good job that they do for you. If you are paying by debit/credit card, we can add the tip to this payment.
Can you change my day/time if I have to be out of town?
We are always willing to work with you if you need to be out of town on the day of your clean and do not wish the team to come that day. Please give us as much notice as possible (at least 48 hours or Friday morning for Mondays) if you need to change your schedule.
Why do you charge 50% of the clean if I do not inform you in time?
We have spent a long time building up a good team of people to clean your home. These girls rely on you, the Client, for their income. If you suddenly cancel or are not at home when they arrive, that is lost revenue to them. The 50% charge goes to the team to cover their time and gas. One way of overcoming this is for us to keep a key.
Do I provide my own products for cleaning?
The Royal Maids teams are fully equipped with “green” Proctor & Gamble cleaning products, cloths, vacuums and mops etc. You only need to show your team where you keep trash liners and where to leave the trash. Some Clients like to use some of their own products and we are happy to oblige but it must not contain any form of bleach.
Are you bonded and insured?
Royal Maids are fully bonded, insured and licensed to work in your area.
Do I get the same girls each time?
We will assign a Team Leader to you when we start your service. We endeavor to keep that continuity but occasionally we have to change teams for reasons such as vacations, promotion, they leave or if you change your schedule.
Why do you offer free cleaning for women undergoing cancer treatment?
It is Royal Maids way of giving back to the community. Our girls give one hour each month to a woman undergoing cancer treatment; Royal Maids provides the equipment and products to carry out these tasks. It is much appreciated by women who do not have the strength at that time to keep on top of their homes.
How do I pay for my cleaning?
You can pay for your cleaning either by check, cash or credit/debit card (MasterCard/Visa/Discover). If leaving cash or a check you pay the Team Leader on the day (or leave it on the kitchen counter if not home). You need to give the office a call if you wish to pay by credit/debit card, prior to your clean.
Do I need to be home when you come to clean?
No. Many Clients work and have given us a key which is kept safely in the key cabinet and issued only on the day of the clean. It is nice on your first clean to be there and show them over your home, but it is not essential.
Do I have to sign a Contract with Royal Maids?
No, we do not ask you to sign a contract for our service. We do ask you to have respect for your cleaning team; they are professionally trained and will often go the “extra mile” when treated with courtesy. However we do ask you not to approach any of your cleaning team to work for you privately. If this does happen, we charge $2000 finders fee.