No, we do not ask you to sign a contract for our service. We do ask you to have respect for your cleaning team; they are professionally trained and will often go the “extra mile” when treated with courtesy. However we do ask you not to approach any of your cleaning team to work for you privately. If this does happen, we charge $2000 finders fee.
Archives: FAQs
Do I need to be home when you come to clean?
No. Many Clients work and have given us a key which is kept safely in the key cabinet and issued only on the day of the clean. It is nice on your first clean to be there and show them over your home, but it is not essential.
How do I pay for my cleaning?
You can pay for your cleaning either by check, cash or credit/debit card (MasterCard/Visa/Discover). If leaving cash or a check you pay the Team Leader on the day (or leave it on the kitchen counter if not home). You need to give the office a call if you wish to pay by credit/debit card, prior to your clean.
Why do you offer free cleaning for women undergoing cancer treatment?
It is Royal Maids way of giving back to the community. Our girls give one hour each month to a woman undergoing cancer treatment; Royal Maids provides the equipment and products to carry out these tasks. It is much appreciated by women who do not have the strength at that time to keep on top of their homes.
Do I get the same girls each time?
We will assign a Team Leader to you when we start your service. We endeavor to keep that continuity but occasionally we have to change teams for reasons such as vacations, promotion, they leave or if you change your schedule.
