Royal Maids are fully bonded, insured and licensed to work in your area.
Archives: FAQs
Do I provide my own products for cleaning?
The Royal Maids teams are fully equipped with “green” Proctor & Gamble cleaning products, cloths, vacuums and mops etc. You only need to show your team where you keep trash liners and where to leave the trash. Some Clients like to use some of their own products and we are happy to oblige but it must not contain any form of bleach.
Why do you charge 50% of the clean if I do not inform you in time?
We have spent a long time building up a good team of people to clean your home. These girls rely on you, the Client, for their income. If you suddenly cancel or are not at home when they arrive, that is lost revenue to them. The 50% charge goes to the team to cover their time and gas. One way of overcoming this is for us to keep a key.
Can you change my day/time if I have to be out of town?
We are always willing to work with you if you need to be out of town on the day of your clean and do not wish the team to come that day. Please give us as much notice as possible (at least 48 hours or Friday morning for Mondays) if you need to change your schedule.
Do I tip each time and if so, how much?
It is your prerogative if you tip your clean team or not; however you would normally tip people for a service and your clean team are no different. Even a small tip each time, shows that you do appreciate the good job that they do for you. If you are paying by debit/credit card, we can add the tip to this payment.
