Archives: FAQs

Royal Maids are fully bonded, insured and licensed to work in your area.

The Royal Maids teams are fully equipped with all the cleaning products, cloths, vacuums and mops etc. You only need to show your team where you keep trash bags and where to leave the trash. Some Clients like our team to use their own products, and we are happy to oblige.

We have spent a long time building up a good team of people to clean your home. These girls rely on you, the Client, for their income. If you suddenly cancel or are not at home when they arrive, that is lost revenue to them. The 50% charge goes to the team to cover their time and gas. One way of overcoming this is for us to keep a key.

We are always willing to work with you if you need to be out of town on the day of your clean and do not wish the team to come that day. Please give us as much notice as possible (at least 48 hours or Friday morning for Mondays) if you need to change your schedule.

Our ladies work hard to ensure that you are happy with your service. Any tip is welcome to reflect that hard work and shows your appreciation for the job they do. If you are paying by debit/credit card, we can add the tip to this payment.